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Success Stories

Frances had been living in a nursing home for one year.  Due to a stroke, she was unable to move her body and she was in bed most of the time.  Frances told her Ombudsman that another resident was coming into her room and hitting her, grabbing her arms and legs and yelling at her.  The Ombudsman was able to ensure that the facility staff protected Frances from any additional abuse.

During a visit to a residential care facility for the elderly, an Ombudsman noticed that one of the residents required a complex medical device.  According to care facility regulations, the care facility staff must receive training to properly use the medical device to protect the health of the resident.  The facility staff had not been trained, so the Ombudsman worked with the licensing agency to ensure that the training was received quickly.

An Ombudsman was visiting a nursing home and discovered that the shower rooms had open bottles of cleaning supplies on the floor.  The Ombudsman was able to work with the staff to ensure that all cleaning supplies were locked away from the reach of confused residents.

Mildred has lived in a nursing home for the past six months, following the death of her husband who was her caregiver.  Mildred has Alzheimer’s Disease and needs care.  Her daughter was in charge of Mildred’s money.  She was supposed to pay for her care at the nursing home.  Unfortunately, the daughter was using the money to pay for her own personal items.  She was not paying for Mildred’s care at the nursing home.  The facility staff contacted our office for help because they did not want to evict Mildred.  We were able to work with law enforcement to stop Mildred’s daughter from using the money.  Other family members are now taking care of Mildred’s bills.

Jennifer, a 73 year old female who has resided in a residential care facility for the elderly since 1999, used all of her savings to pay for the care facility.  She contacted our office for help to avoid being evicted to a nursing home.  We were able to help Jennifer qualify for state and federal programs that helped to pay for her care.  In addition, we provided the care facility with the licensing regulations that stopped them from evicting her.  

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All names have been changed to protect the confidentiality of the residents.