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Success Stories

An Ombudsman was visiting a nursing home and discovered that the shower rooms had open bottles of cleaning supplies on the floor.  The Ombudsman was able to work with the staff to ensure that all cleaning supplies were locked away from the reach of confused residents.

During a visit to a nursing home, an Ombudsman discovered that the facility staff had placed padlocks on the outside patio gates.  The facility staff stated the reason for the locks was to keep the dementia residents from wandering away.  Due to fire safety and evacuation purposes, it is a violation of state regulations to lock outside gates without the proper fire clearance and permits.  The Ombudsman alerted the fire marshal who quickly arrived at the facility and corrected the problem.

Mildred has lived in a nursing home for the past six months, following the death of her husband who was her caregiver.  Mildred has Alzheimer’s Disease and needs care.  Her daughter was in charge of Mildred’s money.  She was supposed to pay for her care at the nursing home.  Unfortunately, the daughter was using the money to pay for her own personal items.  She was not paying for Mildred’s care at the nursing home.  The facility staff contacted our office for help because they did not want to evict Mildred.  We were able to work with law enforcement to stop Mildred’s daughter from using the money.  Other family members are now taking care of Mildred’s bills.

Mary, a 93 year old female resident in a nursing home had been asking her family about her finances for several months. Her family refused to provide the information she wanted, and she was frustrated. She contacted the facility staff who then contacted our office. We were able to obtain her financial records and provide them to her. Her family had been doing an excellent job of managing her money, but they had not considered her right to information regarding her finances. We also helped the family and the resident work out a monthly system that will provide her with the information she wanted and keep it safe.

Frances had been living in a nursing home for one year.  Due to a stroke, she was unable to move her body and she was in bed most of the time.  Frances told her Ombudsman that another resident was coming into her room and hitting her, grabbing her arms and legs and yelling at her.  The Ombudsman was able to ensure that the facility staff protected Frances from any additional abuse.

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All names have been changed to protect the confidentiality of the residents.