Being a resident or the family member of a care facility resident can be overwhelming.
- WHERE do you go for help?
- WHO will answer your questions?
- WHAT must the facility staff do?
- HOW do you proceed if something just doesn’t seem right?
We all have a vision of what we expect from a care facility.
In reality, facilities are never what we imagine. They may be wonderful one day and frustrating the next. Getting good care for you or a loved one is not luck. It takes knowledge, skill and compassion.
Ombudsmen are thoroughly trained and state certified to be safe, confidential and caring advocates, who listen to residents, resolve problems, and make a difference.
Our services are provided at no cost to residents of skilled nursing facilities and residential care facilities for the elderly.
Long Term Care Ombudsman Services are available to help. Give us a call.
What We Do:
- Visit Skilled Nursing Facilities and Residential Facilities regularly
- Talk with residents
- Investigate and resolve complaints
- Look for and resolve safety issues
- Advocate for quality care
- Train staff, families and residents on resident’s rights and abuse, including financial exloitation
- Provide and witness Advance Health Care Directive forms
Ombudsman Services Also Provides:
- Pre- and post-placement counseling and assistance for families
- Referral to support groups
- Information and referral to community services as needed
- Lists of San Luis Obispo County care facilities
- Access to public licensing reports
- Abuse investigation in care facilities
- Cooperation with law enforcement and licensing agencies
- Media Lending library (VHS)
Some Common Complaints We Resolve:
- Food quality and temperature problems
- Delayed response to resident requests
- Staff attitudes and rough handling of residents
- Lost personal items
- Improper evictions
- Abuse or neglect issues
