What Does an Ombudsman Do?

Volunteer and staff Ombudsman are advocates for residents of nursing homes, board and care homes and assisted living facilities. Ombudsman investigate complaints made by or on behalf of care facility residents. Complaints can be made regarding any issue; most involve problems with care or abuse. Unless a resident gives the Ombudsman permission to share his or her concerns, all matters are kept confidential.

Ombudsman regularly make unannounced visits to Skilled Nursing and Residential Care Facilities for the Elderly to ensure that residents are receiving the highest possible quality of life and care. During the visit, the Ombudsman checks for health and safety issues (such as blocked emergency exits and tripping hazards). The Ombudsman will also meet with individual residents to talk about any concerns, problems or complaints. In addition, Ombudsman provide training to facility staff, residents, and family regarding care issues, resident rights, and elder abuse prevention.