• Long Term Ombudsman Services of San Luis Obispo
  • Long Term Ombudsman Services of San Luis Obispo
  • Long Term Ombudsman Services of San Luis Obispo
  • Long Term Ombudsman Services of San Luis Obispo

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Success Stories

All names have been changed to protect the confidentiality of the residents.

Mary, a 93 year old female resident in a nursing home had been asking her family about her finances for several months. Her family refused to provide the information she wanted, and she was frustrated. She contacted the facility staff who then contacted our office. We were able to obtain her financial records and provide them to her. Her family had been doing an excellent job of managing her money, but they had not considered her right to information regarding her finances. We also helped the family and the resident work out a monthly system that will provide her with the information she wanted and keep it safe.

Frances had been living in a nursing home for one year.  Due to a stroke, she was unable to move her body and she was in bed most of the time.  Frances told her Ombudsman that another resident was coming into her room and hitting her, grabbing her arms and legs and yelling at her.  The Ombudsman was able to ensure that the facility staff protected Frances from any additional abuse.

During a visit to a nursing home, an Ombudsman noticed that several residents were using oxygen concentrators.  The filters on the concentrators were clogged and failing to provide the proper amount of clean oxygen to the residents.  The Ombudsman was able to ensure that the facility staff cleaned the filters, avoiding a potentially life threatening situation.

An Ombudsman was visiting a nursing home and discovered that the shower rooms had open bottles of cleaning supplies on the floor.  The Ombudsman was able to work with the staff to ensure that all cleaning supplies were locked away from the reach of confused residents.

Penny, an 82 year old female who is mentally competent and resides in a nursing home was in severe pain.  For several hours, facility staff prevented her from using the 911 system to get emergency help.  After Penny was placed in the hospital, the family contacted our office and requested assistance.  We were able to ensure that the facility changed its policy to allow competent residents access to 911.  In addition we were able to work with the 911 system operators to ensure that they respond to residents in care facilities.   

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