• Long Term Ombudsman Services of San Luis Obispo
  • Long Term Ombudsman Services of San Luis Obispo
  • Long Term Ombudsman Services of San Luis Obispo
  • Long Term Ombudsman Services of San Luis Obispo

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Success Stories

All names have been changed to protect the confidentiality of the residents.

During a visit to a residential care facility for the elderly, an Ombudsman noticed that one of the residents required a complex medical device.  According to care facility regulations, the care facility staff must receive training to properly use the medical device to protect the health of the resident.  The facility staff had not been trained, so the Ombudsman worked with the licensing agency to ensure that the training was received quickly.

During a visit to a nursing home, an Ombudsman noticed that several residents were using oxygen concentrators.  The filters on the concentrators were clogged and failing to provide the proper amount of clean oxygen to the residents.  The Ombudsman was able to ensure that the facility staff cleaned the filters, avoiding a potentially life threatening situation.

Mildred has lived in a nursing home for the past six months, following the death of her husband who was her caregiver.  Mildred has Alzheimer’s Disease and needs care.  Her daughter was in charge of Mildred’s money.  She was supposed to pay for her care at the nursing home.  Unfortunately, the daughter was using the money to pay for her own personal items.  She was not paying for Mildred’s care at the nursing home.  The facility staff contacted our office for help because they did not want to evict Mildred.  We were able to work with law enforcement to stop Mildred’s daughter from using the money.  Other family members are now taking care of Mildred’s bills.

Penny, an 82 year old female who is mentally competent and resides in a nursing home was in severe pain.  For several hours, facility staff prevented her from using the 911 system to get emergency help.  After Penny was placed in the hospital, the family contacted our office and requested assistance.  We were able to ensure that the facility changed its policy to allow competent residents access to 911.  In addition we were able to work with the 911 system operators to ensure that they respond to residents in care facilities.   

An Ombudsman was visiting a nursing home and discovered that the shower rooms had open bottles of cleaning supplies on the floor.  The Ombudsman was able to work with the staff to ensure that all cleaning supplies were locked away from the reach of confused residents.

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