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Success Stories

Frances had been living in a nursing home for one year.  Due to a stroke, she was unable to move her body and she was in bed most of the time.  Frances told her Ombudsman that another resident was coming into her room and hitting her, grabbing her arms and legs and yelling at her.  The Ombudsman was able to ensure that the facility staff protected Frances from any additional abuse.

Penny, an 82 year old female who is mentally competent and resides in a nursing home was in severe pain.  For several hours, facility staff prevented her from using the 911 system to get emergency help.  After Penny was placed in the hospital, the family contacted our office and requested assistance.  We were able to ensure that the facility changed its policy to allow competent residents access to 911.  In addition we were able to work with the 911 system operators to ensure that they respond to residents in care facilities.   

Mary, a 93 year old female resident in a nursing home had been asking her family about her finances for several months. Her family refused to provide the information she wanted, and she was frustrated. She contacted the facility staff who then contacted our office. We were able to obtain her financial records and provide them to her. Her family had been doing an excellent job of managing her money, but they had not considered her right to information regarding her finances. We also helped the family and the resident work out a monthly system that will provide her with the information she wanted and keep it safe.

Jennifer, a 73 year old female who has resided in a residential care facility for the elderly since 1999, used all of her savings to pay for the care facility.  She contacted our office for help to avoid being evicted to a nursing home.  We were able to help Jennifer qualify for state and federal programs that helped to pay for her care.  In addition, we provided the care facility with the licensing regulations that stopped them from evicting her.  

During a visit to a residential care facility for the elderly, an Ombudsman noticed that one of the residents required a complex medical device.  According to care facility regulations, the care facility staff must receive training to properly use the medical device to protect the health of the resident.  The facility staff had not been trained, so the Ombudsman worked with the licensing agency to ensure that the training was received quickly.

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All names have been changed to protect the confidentiality of the residents.