• Long Term Ombudsman Services of San Luis Obispo
  • Long Term Ombudsman Services of San Luis Obispo
  • Long Term Ombudsman Services of San Luis Obispo
  • Long Term Ombudsman Services of San Luis Obispo

Pages

Success Stories

All names have been changed to protect the confidentiality of the residents.

Jennifer, a 73 year old female who has resided in a residential care facility for the elderly since 1999, used all of her savings to pay for the care facility.  She contacted our office for help to avoid being evicted to a nursing home.  We were able to help Jennifer qualify for state and federal programs that helped to pay for her care.  In addition, we provided the care facility with the licensing regulations that stopped them from evicting her.  

During a visit to a nursing home, an Ombudsman noticed that several residents were using oxygen concentrators.  The filters on the concentrators were clogged and failing to provide the proper amount of clean oxygen to the residents.  The Ombudsman was able to ensure that the facility staff cleaned the filters, avoiding a potentially life threatening situation.

An Ombudsman was visiting a nursing home and discovered that the shower rooms had open bottles of cleaning supplies on the floor.  The Ombudsman was able to work with the staff to ensure that all cleaning supplies were locked away from the reach of confused residents.

During a visit to a nursing home, an Ombudsman discovered that the facility staff had placed padlocks on the outside patio gates.  The facility staff stated the reason for the locks was to keep the dementia residents from wandering away.  Due to fire safety and evacuation purposes, it is a violation of state regulations to lock outside gates without the proper fire clearance and permits.  The Ombudsman alerted the fire marshal who quickly arrived at the facility and corrected the problem.

Mary, a 93 year old female resident in a nursing home had been asking her family about her finances for several months. Her family refused to provide the information she wanted, and she was frustrated. She contacted the facility staff who then contacted our office. We were able to obtain her financial records and provide them to her. Her family had been doing an excellent job of managing her money, but they had not considered her right to information regarding her finances. We also helped the family and the resident work out a monthly system that will provide her with the information she wanted and keep it safe.

Pages