Success Stories

During a visit to a nursing home, an Ombudsman noticed that several residents were using oxygen concentrators. The filters on the concentrators were clogged and failing to provide the proper amount of clean oxygen to the residents. The Ombudsman was able to ensure that the facility staff cleaned the filters, avoiding a potentially life threatening situation.

Penny, an 82 year old female who is mentally competent and resides in a nursing home was in severe pain. For several hours, facility staff prevented her from using the 911 system to get emergency help. After Penny was placed in the hospital, the family contacted our office and requested assistance. We were able to ensure that the facility changed its policy to allow competent residents access to 911. In addition we were able to work with the 911 system operators to ensure that they respond to residents in care facilities.

Jennifer, a 73 year old female who has resided in a residential care facility for the elderly since 1999, used all of her savings to pay for the care facility. She contacted our office for help to avoid being evicted to a nursing home. We were able to help Jennifer qualify for state and federal programs that helped to pay for her care. In addition, we provided the care facility with the licensing regulations that stopped them from evicting her.

Mary, a 93 year old female resident in a nursing home had been asking her family about her finances for several months. Her family refused to provide the information she wanted, and she was frustrated. She contacted the facility staff who then contacted our office. We were able to obtain her financial records and provide them to her. Her family had been doing an excellent job of managing her money, but they had not considered her right to information regarding her finances. We also helped the family and the resident work out a monthly system that will provide her with the information she wanted and keep it safe.

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