Success Stories

All names have been changed to protect the confidentiality of the residents.

Mildred has lived in a nursing home for the past six months, following the death of her husband who was her caregiver.  Mildred has Alzheimer’s Disease and needs care.  Her daughter was in charge of Mildred’s money.  She was supposed to pay for her care at the nursing home.  Unfortunately, the daughter was using the money to pay for her own personal items.  She was not paying for Mildred’s care at the nursing home.  The facility staff contacted our office for help because they did not want to evict Mildred.  We were able to work with law enforcement to stop Mildred’s daughter from using the money.  Other family members are now taking care of Mildred’s bills.

Frances had been living in a nursing home for one year.  Due to a stroke, she was unable to move her body and she was in bed most of the time.  Frances told her Ombudsman that another resident was coming into her room and hitting her, grabbing her arms and legs and yelling at her.  The Ombudsman was able to ensure that the facility staff protected Frances from any additional abuse.

During a visit to a nursing home, an Ombudsman discovered that the facility staff had placed padlocks on the outside patio gates.  The facility staff stated the reason for the locks was to keep the dementia residents from wandering away.  Due to fire safety and evacuation purposes, it is a violation of state regulations to lock outside gates without the proper fire clearance and permits.  The Ombudsman alerted the fire marshal who quickly arrived at the facility and corrected the problem.

Jennifer, a 73 year old female who has resided in a residential care facility for the elderly since 1999, used all of her savings to pay for the care facility.  She contacted our office for help to avoid being evicted to a nursing home.  We were able to help Jennifer qualify for state and federal programs that helped to pay for her care.  In addition, we provided the care facility with the licensing regulations that stopped them from evicting her.  

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